• Go to your Start Button (bottom left of windows) and click on "computer" or "my computer"
• Put the SD Card in to your computer either by using a built-in card reader or by connecting your camera/recorder by USB.
• When you plug the card in you will see a drive appear like this...
• Right click on the icon and click on "Format"
• Click "Quick Format" and then click "Start"
• Wait for the card to finish being formatted and carry on using the card as normal.
If after this process you are still having problems then it *might* be an indication the memory card is starting to fail. SD cards only have a limited amount of read/write cycles and they can go wrong. It is also possible the customer may have purchased a substandard SD memory card. We recommend a CLASS 10 branded SD cards for use in RoadHawk cameras. A class 10 is highly recommended for the RoadHawk HD.
• Insert your SD memory card into your computer's SD slot or SD card reader. Mac OSX should recognize it automatically.
• Open up the Disk Utility Application and select the SD card. Select "Erase" from the sub-menu. Choose "FAT" from the re-format menu.
• Wait a few minutes for the format process to fully complete. Once finished, a notification will alert you.
• Refit the card in your camera
• It can take up to 10 minutes in certain circumstances to obtain a GPS signal the first time the camera is used or if the camera has not used for a long period of time.
• Some vehicles have heated windscreens or special coatings that impede GPS signals. In most cases though there should be an area near the middle of the screen where the camera will operate correctly. Experiment with relocating the camera.
• RoadHawk HD owners can use the external GPS antenna to get a stronger signal.
• Virus killing software and some Firewalls can block the RoadHawk viewing software from talking to Google Maps. Go in to the settings of your virus software and ensure RoadHawk is not being blocked.
• The computer must be connected to the internet to show the Google map.
• Check the fuse in the power cable.
• If not above, it may require a firmware update. This only affects early cameras. Please contact firstname.lastname@example.org and we will help you to update the camera.
• This is normally related to a memory card fault. Formatting the memory card will probably resolve this. Format the SD card using your computer.
Information on formatting a memory card is described at the beginning of the FAQ’s.
• Formatting the SD card will erase all the data and put the camera back to factory default setting.
• This is the camera telling you it has detected a memory card problem. Please format the memory card.
• Vehicles with hard suspension or if the quality of the road surface is poor then the camera will naturally make a lot of "Event" files. This is normal operation for the camera and should be of no concern.
• You can change the sensitivity of the camera in the setting menu using the RoadHawk software.
• If you do not want the camera to make these "Event" files you can put the camera in to "infinite" mode using the software. "infinite" mode will record video on a constant loop but will not create "events".
• Check the fuse in the power plug.
• Check to see if your accessory socket is working with other devices.
• GPS enabled cameras obtain time and date from the GPS signal. The camera needs to lock on to GPS before it can set the correct time/date.
• You must set your time zone using the settings menu in the RoadHawk viewing software.
• The software doesn’t allow for the difference between Daylight Savings and British Summer time. This needs to be activated manually via the software.
• On non GPS enabled cameras, the time and date is set manually using a text file.
• Setting the time & date can be found in your user manual.
• This can happen if the lens is too far away from the windscreen. The adhesive mount works best for getting the lens as close to possible to the glass.
• Ensure the windscreen is as clean as possible. Be aware that filming directly into the sun can reduce video quality.
• Some vehicles have accessory sockets that remain LIVE even when the ignition is off. In this case, you should remove the power cable from the socket when you are not using the vehicle.
• Hard wiring kits are available should you want to have the camera wired to the ignition of the vehicle.
• By pressing the "M" button on the DC-1 it will enable/disable audio. The camera will remember which mode it is left in.
• With the HD, this setting is dealt with in the software settings.
• RoadHawk Ride audio only works when the vented end cap is fitted.
• There is a sliding mute button on the RH720.
• Are you using the correct software? – for example the RH-2 files need the RH-2 software to view the files.
• You can download any of the RoadHawk software from the RoadHawk website.
• For RoadHawk HD, RoadHawk 720 and RoadHawk RIDE we recommend using FREE software called VLC to view your video files. This can be downloaded from
• For cameras with G-force sensors, have you checked both the normal recording and event files for the footage?
• It is the responsibility of the insured to ensure the card is removed and as soon as possible. If you believe the data may be overwritten, power down the camera and remove the memory card. If you have a spare use that for the rest of your journey.
• In some cases due to the way information is overwritten onto a memory card, using certain recovery software, it is possible to recover some data that may have been overwritten.
• Even if the actual event wasn’t captured, other information such as the direction of travel, location of the vehicle, speed and G-force prior to the incident will assist the insurer / broker, particularly against spurious and exaggerated claims.
• Max OSX is only compatible with RoadHawk 720, RoadHawk RIDE and RoadHawk HD cameras.
• You can use VLC on MAC to view the video files from the RoadHawk DC-1 camera but you will only get video and audio.
• The RH-2 is only compatible (using the bespoke software) with a PC.
Visit the RoadHawk software page http://www.roadhawk.co.uk/viewer and navigate to the relevant software for your camera.
- Double click on the dmg file to open the installer
- Drag the RH logo to the applications folder
- Open the App from the app folder (you may need to put in your system password to install).
If you get the message about third party software you will need to go into settings>security and allow third party apps, you can re enable this after.
• See Recording Times Chart (pg6)