Returns Procedure

Requesting an RMA:

When preparing an RMA please send the email to our support team and report the following information:

Invoice Number - This is the invoice number from the purchase order.

Fault Description – The description of the fault that you are experiencing.

(For intermittent faults please describe how the problem was replicated).

The Return Address: Your address for us to return the item to when completed.

When we get the mail we will process it onto our system for you.

Please wait patiently for the email reply. We will send a mail/reply to confirm the booking when it occurs,

When the RMA email is received from our system you will be given a list of the items we need to be sent and the RMA reference number that has been issued for the case.

Ensure the returns address is correct on the attached PDF file. This is where we will send it.

Then send the item to our address on the PDF attachment file with the RMA reference number clearly on the package. You will receive a confirmation mail when it arrives with us.

RMA Contact is support@roadhawk.co.uk

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